Critical Calls
"Shots Fired" Call
This call is an example of the critical incidents that the Telecommunicator can face daily and how to properly handle the situation when an officer yells "shots fired". The Telecommunicator remained calm and in control. Safety is the #1 concern of the Telecommunicator.
"Turkey" Call
The following call is an example of how to properly and professionally handle the non-emergency calls that are received. This call came in on Christmas morning when all was quiet and eventually found its way to the Jay Leno Show.
Services
SEMINARSAll seminars emphasize the importance of professionalism and the safety responsibility the telecommunicator has for the officers and the callers. The telecommunicators will learn how to handle calls the correct way with examples, lecture material and audio and visual calls of actual situations. The class atmosphere is relaxed, informative, humorous at times, and realistic with emphasis on class participation. Read More
CONSULTING
If your department needs assistance with upgrading or enhancing your operating procedures, your hiring and training process or your policies and procedures, Pro Telecomm can help you. With JoAnne Hollmann’s years of working experience and knowledge of the profession she can offer help with evaluating, offering suggestions, and providing methods that have worked for other agencies. Read More